Return & Refund Policy

Last Updated: September 30, 2026

At Vefri, we want your shopping experience to be clear and worry-free. This Return & Refund Policy explains when we accept returns, how to request one, who pays for return shipping, how refunds work, and other important conditions.

1. 30-Day Return Policy

We accept eligible returns within 30 days of the date your order is delivered.

To qualify for a standard return, the product should generally be:

Unused and in its original condition
Free from damage, stains, or signs of use that happened after delivery
Returned with its original packaging, where applicable
Returned with original tags, labels, dust bags, accessories, or other included items, where applicable
Accompanied by your order information or proof of purchase

The 30-day period starts on the date your order is delivered.

2. Return Method

Eligible returns are accepted by mail.

Before sending anything back, you must contact our customer support team and receive return instructions. Please do not send a return to our business address unless our team specifically tells you to.

3. How to Request a Return

To request a return, contact us within 30 days of delivery:

Email: support@vefri.shop

Please include:

Your order number
The name used when placing the order
The product(s) you want to return
The reason for the return
Photos or other details if the product is damaged, defective, or incorrect

After reviewing your request, we will send you the return instructions that apply.

4. Return Shipping

Return shipping cost: $0.00 USD

We do not charge a return shipping fee for eligible, approved returns.

For approved returns, we will provide a prepaid return label where applicable, along with instructions from our customer service team. Please use the return method and shipping instructions provided by Vefri.

We cannot guarantee reimbursement of return shipping costs if you send a product back without first contacting us and receiving return instructions.

5. Restocking Fee

Restocking fee: $0.00 USD

Vefri does not charge a restocking fee on eligible returns, and no percentage-based fee applies.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incorrect, or clearly different from what you ordered, please contact us as soon as possible at support@vefri.shop. We may ask for photos or other information to verify the issue.

Once the issue is confirmed, we will offer a suitable solution, which may include:

A replacement
An exchange for the same or a suitable item
A full refund

For items that arrive damaged, defective, or incorrect, the usual “unused product” requirement does not apply where the condition was caused by the damage, defect, shipping problem, or fulfillment error.

7. Non-Returnable Items

Some products may not be eligible for return, where applicable, including products that are:

Custom-made or personalized
Made to order according to a customer’s specific requirements
Subject to specific hygiene, safety, or other legal restrictions

Any product-specific return restrictions will be shown on the product page or before purchase, where applicable.

This does not limit your rights if a product arrives damaged, defective, incorrect, or materially different from what you ordered.

8. Exchanges

We do not offer direct exchanges for a different product, color, or style.

If you would like something different, you can return the original eligible item and place a new order for the one you prefer.

For items that arrive damaged, defective, or incorrect, we may provide a replacement or exchange for the same or a suitable item, depending on the situation.

9. Refunds

When your returned item arrives, we will inspect it to check whether it meets the return requirements.

If your return is approved, we will refund the original payment method used for the purchase.

Refund processing time: up to 10 business days after we receive the returned item and approve the return.

Once the refund has been issued, your bank, card issuer, or payment provider may need extra time before the funds show in your account. This time can vary between providers.

10. Returns That Do Not Meet the Requirements

We may reject a return if:

It was requested more than 30 days after delivery
The product was used or damaged after delivery
Required original packaging or components are missing, where applicable
The product does not meet the applicable return requirements
The item was sent back without following the instructions from our customer service team

If a return is rejected, we will contact you about it, and where appropriate the product may be sent back to you.

This does not apply where the product is defective, was damaged in delivery, is incorrect, or is materially different from what was ordered, and the issue has been verified.

11. Order Cancellations

If you need to cancel an order, please email us as soon as possible at support@vefri.shop.

We will make reasonable efforts to cancel an order before it enters processing or shipment. Once an order has been processed or shipped, cancellation may no longer be possible, and you may need to follow the return procedure in this policy.

If a cancellation is successfully completed before shipment, the payment will be refunded to the original payment method.

12. Lost or Stolen Packages

We are not responsible for packages that the shipping carrier has marked as delivered to the address provided at checkout.

If you believe your package is lost or stolen, please contact us at support@vefri.shop. We will help you contact the carrier and, where applicable, file a claim.

If a package is confirmed as delivered, whether a replacement or refund is available may depend on the circumstances and the carrier’s investigation.

13. Non-Delivery or Fulfillment Issues

If your order is not delivered, gets lost in transit, or we are unable to fulfill it, please contact us at support@vefri.shop. We will look into it and offer a suitable solution based on the situation, which may include a replacement or a refund.

14. Your Legal Rights

This policy describes our standard return and refund procedures for purchases made through Vefri. Nothing in this policy is meant to limit any rights or remedies that cannot legally be excluded or limited under applicable law.

15. Contact Information

Business Name: Vefri