Privacy Policy

Last Updated: September 30, 2026

At Vefri, we respect your privacy and take care of the personal information you share when you visit our website, place an order, or contact us.

This Privacy Policy explains what information we may collect, how we use it, when we may share it, and what choices you have. By using our website, you acknowledge the practices described here.

1. Information We Collect

Information You Provide Directly

When you place an order, contact us, create an account, or otherwise use our website, we may collect:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number (optional at checkout)
  • Order details and products purchased
  • Any note you add to your order
  • Information you submit through our Contact Us form (name, email, and message)
  • Messages you send through our website chat feature
  • Information you give us when contacting customer support
  • Information you give us when requesting a return or refund

Payment Information

Payments are processed by our third-party payment provider, Stripe.

Vefri does not store your full credit or debit card number on our servers. Card details are entered and processed directly by Stripe, which handles payment information under its own privacy policy and security practices.

Automatically Collected Information

When you visit our website, some information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Approximate location
  • Pages visited and website interactions
  • Referring website
  • Date and time of visits
  • Diagnostic and technical information

This information may be collected using cookies, analytics tools, security services, and similar technologies.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders
  • Process payments
  • Ship products
  • Send order confirmations and shipping updates
  • Provide customer support and answer your questions
  • Process returns, refunds, and replacements
  • Maintain and improve our website, products, and services
  • Detect and prevent fraud
  • Protect the security of our website
  • Resolve disputes
  • Comply with legal and regulatory requirements
  • Keep business and transaction records

We use personal information only for legitimate business purposes that match those described in this policy.

3. Order and Transaction Information

When you buy from us, we may keep information about the transaction, including:

  • Order number
  • Products purchased
  • Purchase date and order value
  • Shipping and billing information
  • Payment status
  • Return or refund information
  • Communications about the order

We may keep this information as needed to fulfill orders, provide support, process returns and refunds, maintain business records, prevent fraud, resolve disputes, and meet legal requirements.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep items in your shopping cart
  • Keep the website working properly
  • Remember your preferences
  • Support the checkout process
  • Maintain account sessions
  • Understand how the website is used
  • Improve website performance
  • Help protect the website from fraud or unauthorized activity

You may be able to control or disable cookies in your browser settings. Please note that turning off certain cookies may affect parts of our website, including the shopping cart and checkout.

5. Website Services

Our website uses website technologies to provide online shopping, product management, checkout, order processing, and related features. Information needed to process your order may be stored and handled through our website and related service providers, which may process information under their own privacy policies and terms.

Website Chat

Our website may offer a chat feature to help answer questions about products, orders, and policies. Messages you send through chat, along with technical details such as your device and browser type, may be collected and stored so we can respond to you, improve our service, and keep records of support requests. Some chat responses may be generated automatically using AI-based tools. Please do not share sensitive information, such as full card numbers or passwords, in chat.

6. Payment Providers

We use Stripe as our third-party payment provider. Stripe may receive the information needed to:

  • Authorize payments
  • Process transactions
  • Prevent fraud
  • Verify transactions
  • Provide payment services
  • Process refunds

Stripe handles your information under its own privacy policy and terms. For details about the payment methods we accept, please see our Payment Policy.

7. Shipping and Fulfillment Providers

To fulfill and deliver your order, we may share necessary information with shipping, delivery, logistics, and fulfillment providers, such as:

  • Name
  • Shipping address
  • Phone number
  • Email address
  • Order details
  • Tracking-related information

These providers use the information only as needed to provide their services.

8. Service Providers

We may share limited personal information with trusted third-party service providers who help us run our business, such as:

  • Payment processors
  • Shipping and delivery providers
  • Fulfillment providers
  • Website hosting providers
  • Analytics providers
  • Security and fraud-prevention services
  • Customer support services
  • Email and communication providers
  • Technology and infrastructure providers

We share only the information reasonably needed for the specific business purpose.

9. We Do Not Sell Your Information

Vefri does not sell or rent your personal information to third parties.

We may share information with service providers when necessary to operate our website, process orders, provide services, prevent fraud, or comply with legal obligations.

10. Marketing Communications

If you choose to subscribe to promotional messages from Vefri, we may send you information about:

  • Products
  • Promotions and special offers
  • New arrivals
  • Other marketing updates

You can unsubscribe from marketing emails at any time using the “Unsubscribe” link in the email. You can also contact us and ask that your information no longer be used for promotional purposes.

Transactional messages, such as order confirmations, shipping notifications, and refund notifications, may still be sent when needed to complete or support your transaction.

11. Data Retention

We keep personal information for as long as reasonably necessary for the purposes described in this policy. How long we keep it may depend on factors such as:

  • Whether you have an active customer relationship with us
  • Whether the information is needed to fulfill an order
  • Whether it is needed for customer support
  • Whether it is needed to process a return or refund
  • Legal or regulatory requirements
  • Accounting and business record requirements
  • Fraud prevention and security needs
  • Dispute resolution

When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

12. Data Security

We take reasonable administrative, technical, and organizational steps to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, or electronic storage system is completely secure, so we cannot guarantee absolute security of information sent to or stored by us.

13. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us so we can review it and take appropriate action.

14. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms. These third parties operate independently from Vefri and may have their own privacy policies and terms. We are not responsible for their privacy practices, security, or content, and we recommend reading their privacy policies before sharing personal information with them.

15. Your Privacy Rights

Depending on where you live and the laws that apply, you may have rights regarding your personal information, such as the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request information about how your information is used
  • Opt out of certain marketing communications
  • Exercise other rights available under applicable privacy laws

These rights are subject to legal limits and exceptions. To make a privacy request, please use the contact details below.

16. California Privacy Rights

If you are a California resident, you may have additional rights under California privacy laws. Depending on the circumstances and applicable law, these may include:

  • The right to know what categories of personal information are collected
  • The right to request access to certain personal information
  • The right to request correction of inaccurate personal information
  • The right to request deletion of certain personal information
  • The right to opt out of certain types of data sharing or processing, where applicable
  • The right not to be treated unfairly for exercising your privacy rights

Vefri does not sell personal information. To exercise a privacy right, contact us using the details below. We may need to verify your identity before completing certain requests, to protect your information from unauthorized access.

17. How to Submit a Privacy Request

To submit a privacy-related request, email us at:

Email: support@vefri.shop

Please describe your request and give us enough detail to understand and process it. Where required by law, we will respond within the applicable legal timeframe.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Our business practices
  • Our website
  • The services we use
  • Applicable laws
  • Privacy requirements

When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy from time to time.

19. Contact Information

Business Name: Vefri

Email: support@vefri.shop

Business Address: 4015 Bergenline Ave, Union City, NJ 07087, USA

Business Hours

  • Monday – Friday: 9:00 AM – 5:00 PM ET
  • Saturday: Closed
  • Sunday: Closed

If you have questions about this Privacy Policy or how we handle personal information, please email support@vefri.shop.