Frequently Asked Questions

What types of handbags does Vefri offer?

Vefri offers a curated collection of premium women’s handbags, including tote bags, crossbody bags, shoulder bags, satchels, and mini bags. Each design is crafted with premium vegan leather, elegant details, and everyday functionality.

What materials are Vefri handbags made from?

Our handbags are crafted using high-quality premium vegan leather, durable hardware, and carefully selected lining materials to provide a stylish look with long-lasting performance.

Do you ship within the United States?

Yes. We currently ship throughout the United States. At this time, international shipping is not available.

How long does shipping take?

Orders are typically processed within 1–2 business days. Standard shipping then takes 3–5 business days in transit, so the estimated total delivery time is 4–7 business days.

Delivery times may vary during holidays or due to carrier delays. Delivery estimates are not guaranteed. For full details, please visit our Shipping Policy.

Do you offer free shipping?

Yes. We offer free standard shipping on all orders shipped within the United States.

What is your return policy?

We offer a 30-day return policy for eligible purchases, counted from the date your order is delivered. Items must be unused, in their original condition, and returned with all original packaging, where applicable.

Please contact us at support@vefri.shop and receive return instructions before sending anything back. Please visit our Return & Refund Policy for complete details.

Do I have to pay for return shipping?

No. For eligible, approved returns, return shipping is $0.00 and we do not charge a restocking fee. We will provide return instructions, including a prepaid return label where applicable.

How long does it take to receive my refund?

Approved refunds are issued to your original payment method within 10 business days after we receive your returned item and approve the return. Your bank or card issuer may need additional time before the funds appear in your account.

Can I exchange my handbag for a different one?

We do not offer direct exchanges. If you would like a different style or color, you can return the original eligible item and place a new order for the one you prefer. If your item arrives damaged, defective, or incorrect, we may offer a replacement, an exchange, or a full refund.

Can I track my order?

Yes. Once your order has shipped, you’ll receive an email with tracking information so you can monitor your delivery. You can also use the Track Order page on our website.

What payment methods do you accept?

We accept secure payments, processed by Stripe, using Visa, Mastercard, American Express, Apple Pay, and Google Pay. The payment methods available to you are displayed at checkout. For more information, please visit our Payment Policy.

Can I cancel or change my order?

Please contact us as soon as possible at support@vefri.shop. We can cancel or change an order only if it has not yet entered processing or shipment. Once an order has been processed or shipped, it can no longer be cancelled, but you may follow the return procedure in our Return & Refund Policy.

Are your handbags suitable for everyday use?

Absolutely. Every Vefri handbag is designed to combine timeless style with practical functionality, making it ideal for work, travel, shopping, special occasions, and everyday use.

How do I care for my handbag?

To keep your handbag looking its best:

• Wipe clean with a soft, damp cloth.
• Store it in the included dust bag when not in use.
• Avoid prolonged exposure to direct sunlight and moisture.
• Do not machine wash.

What should I do if my order arrives damaged?

If your order arrives damaged, please contact us as soon as possible at support@vefri.shop. Include your order number along with clear photos of the damaged item and packaging so our support team can assist you promptly.

How can I contact customer support?

If you have any questions about our products, your order, shipping, returns, or refunds, we’re here to help.

Email: support@vefri.shop

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM ET

For faster assistance, please include your order number when contacting our support team.